Integration Specifications

This page will help you learn about how Daasity replicates data from Gorgias, limitations to the data we can extract and where the data is stored in the Gorgias schema.

Integration Overview

Gorgias is a customer support platform used by merchants to centralize customer interactions and automate responses to repetitive questions. The Daasity integration with Gorgias extracts data from the most important endpoints needed to analyze how customers interact with customer support and the performance of those interactions.

Integration Availability

This integration is available for:

  • Enterprise

  • Growth

API Endpoints

The Daasity Gorgias extractor is built based on this Gorgias API documentation. The following endpoints are used by Daasity to replicate data from Gorgias:

Entity Relationship Diagram (ERD)

Click here to view the ERD for the Daasity Gorgias integration illustrating the different tables and keys to join across tables.

Gorgias Schema

The Daasity Gorgias extractor creates these tables using the endpoints and replication methods listed. The data is mapped from the source API endpoint to the table based on the mapping logic outlined in each table.

Accounts

  • Endpoint: Account

  • Update Method: UPSERT

  • Table Name: [gorgias.accounts]

Accounts Custom Attributes

  • Endpoint: Account

  • Update Method: UPSERT

  • Table Name: [gorgias.accounts_custom_attributes]

Accounts Custom Attributes Data

  • Endpoint: Account

  • Update Method: UPSERT

  • Table Name: [gorgias.accounts_custom_attributes_data]

Events

  • Endpoint:

  • Update Method: UPSERT

  • Table Name: [gorgias.event]

Tickets

  • Endpoint: Tickets

  • Update Method: UPSERT

  • Table Name: [gorgias.tickets]

Ticket Tags

  • Endpoint: Tickets and Tags

  • Update Method: UPSERT

  • Table Name: [gorgias.ticket_tags]

Ticket Messages

Users

  • Endpoint: Users

  • Update Method: UPSERT

  • Table Name: [gorgias.users]

Satisfaction Survey

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