Important Notes
Important things to know when working with Gorgias data
Was this helpful?
Important things to know when working with Gorgias data
Was this helpful?
Was this helpful?
The Gorgias API does not contain meta information on whether a ticket has been deleted. As a result, it is not possible for Daasity to identify which tickets have been deleted in your Gorgias account.
As a result, the Gorgias ticket counts and response/resolution times in Daasity will not exactly match your data in the Gorgias reporting interface — the reason being that our reporting will contain data for deleted tickets, while the Gorgias reporting interface will not.