> For the complete documentation index, see [llms.txt](https://help.daasity.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.daasity.com/technical-docs/notification-center/notifications-faq.md). # Notifications FAQ Answers to the questions we hear most about the Notification Center. ### What changed from the old notifications? | | Before | Now | | ---------------------------------- | ---------------------------------------------------- | ----------------------------------------------------------------------------------- | | A problem that repeats every day | A new notification and a new email each time | One notification that updates ("Seen 12 times") and one email for the whole problem | | When the problem is fixed | Stayed open until someone clicked **Mark as solved** | Closes on its own and moves to **Resolved** with the reason | | How notifications are listed | One list | Grouped by who needs to act: **Needs you**, **We're on it** and **Recent** | | What to do next | Not always clear | Each notification has one button for the next step | | Problems left open for a long time | Stayed in the list and on the bell | Move to **Older** after 30 days and stop counting toward the bell | ### Where did my old notifications go? When the Notification Center launched, every open notification from the old system was closed with the reason **Cleared when notifications were upgraded**. You can see them under **Resolved** on the **All** tab for 30 days. Nothing was lost. Any problem that is still happening opens again as a new notification. ### Do I need to mark a notification as solved? No. The **Mark as solved** button is gone. An ongoing problem closes on its own when the integration works again. ### I clicked Got it. Why is the notification still there? **Got it** means you've seen it. It takes the notification off the bell's count, but the notification stays visible until the problem itself is fixed. ### What does the number on the bell count? Notifications in **Needs you** that nobody has clicked **Got it** on. Notifications in **Older**, **We're on it** and **Recent** don't count. ### Why is a new notification already under Older? A problem moves to **Older** when its integration hasn't refreshed successfully in more than 30 days. If an integration has been failing for a long time, a new notification about it goes straight to **Older**. You can still act on it there. ### A notification says Daasity is on it. Do I need to do anything? No. Notifications under **We're on it** are problems on Daasity's side or the source platform's side. They clear when the problem is fixed. ### Why didn't I get an email? The most common reasons: * **You were already emailed.** An ongoing problem sends one email when it first appears. Repeats update the notification in the app without another email. * **Email notifications aren't turned on for your user.** See the Email Notifications page. * **The notification type never emails.** **Vendor issue** and **Backfill didn't finish** show in the app only. * **The integration hasn't refreshed successfully in more than 90 days.** Its notifications still appear in the app, but don't send emails. * **It was a "Some data was skipped" notification.** These email at most once per day for each data refresh. They don't email at all when everything skipped was caused by a login problem, because **Reconnect needed** has already told you. * **It was a "Reports may be stale" notification.** These email only if you manage your own transformation code. ### Why did I get another email about the same problem? If a problem clears and then comes back, it counts as a new problem and sends a new email. An integration that switches back and forth between two different errors can send an email each time it switches. ### What do the slash and the orange dot on the bell mean? * **A muted bell with a slash** means notifications are turned off for your account. Admins can turn them on from the bell. Other users can contact support. * **An orange dot** means notifications are on, but no one is set to receive emails. Click **Choose recipients** to fix that. ### Who can act on a notification? Everyone on your account can see every notification. All users can **Reauthorize** and **Check connection**. Other buttons are not available to entry-level users, who should ask an admin on the account or contact support. ### Still stuck? Contact .