# Important Notes ## Extracted Gorgias data contains data from deleted tickets The Gorgias API does not contain meta information on whether a ticket has been deleted. As a result, it is not possible for Daasity to identify which tickets have been deleted in your Gorgias account. As a result, the Gorgias ticket counts and response/resolution times in Daasity will not exactly match your data in the Gorgias reporting interface — the reason being that our reporting will contain data for deleted tickets, while the Gorgias reporting interface will not. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.daasity.com/core-concepts/data-integrations/setup-guides/digital-integrations/gorgias/important-notes.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.