> For the complete documentation index, see [llms.txt](https://help.daasity.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.daasity.com/core-concepts/data-integrations/setup-guides/digital-integrations/gorgias/important-notes.md).

# Important Notes

## Extracted Gorgias data contains data from deleted tickets

The Gorgias API does not contain meta information on whether a ticket has been deleted. As a result, it is not possible for Daasity to identify which tickets have been deleted in your Gorgias account.

As a result, the Gorgias ticket counts and response/resolution times in Daasity will not exactly match your data in the Gorgias reporting interface — the reason being that our reporting will contain data for deleted tickets, while the Gorgias reporting interface will not.