Monitor Amazon Reports

To monitor the status of your Amazon Seller Central Reports please follow these instructions.

Use the Color-Coded Table to check the status of each report.

The Legend at the Top of the Table Defines the Report Status

legend for Amazon Report Status

Color	Report Status
Green	Active
Orange	Inactive
Red	Failed
Yellow	Cancelled
Gray	History

Click a Report (Rectangle in the Table) to see the Report Status

Report Status

Report Status Troubleshooting

Active

An Active Report (Green) is a Report that has Successfully Updated. Processing Status = DONE

Active View

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Inactive

An Inactive (Orange) Report has been Deactivated.

Deactive View

Activate the Report by Clicking the Green Activate Button in the Top-Left Corner of the Screen

Activate a Report

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Failed

A Failed Report (Red) is a Report that Failed to Process most likely due to an Amazon API error.

Please Email: [email protected] to troubleshoot a Failed Report

Processing Status = FATAL

NOTE: If Processing Status = FATAL for multiple dates consecutively we recommend Deactivating the report and Contacting Amazon support.

Deactivate a Report that Fails Multiple Times

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Cancelled

A Cancelled Report (Yellow) has been Cancelled by Amazon due to Zero Data.

NOTE: If a Report has been Cancelled multiple times in a row. Deactivate the Report because Amazon has strict API limitations and attempting to run a Cancelled Report will bog down the system. Email [email protected] to investigate further

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History

A History(Grey) Report is a Report that is Still Loading Historical Data.

Historical Data Takes Time to Load

NOTE: Amazon API Limitations cause Historical Data to take Several Days to complete.