# Monitor Amazon Reports

<img src="https://info.daasity.com/hubfs/table-png.png" alt="Use the Color-Coded Table to check the status of each report. " height="551" width="688">

&#x20;The Legend at the Top of the Table Defines the Report Status&#x20;

<img src="https://info.daasity.com/hubfs/legend%20for%20amazon.png" alt="legend for Amazon Report Status" height="143" width="688">

| Color  | Report Status           |
| ------ | ----------------------- |
| Green  | [Active](#active)       |
| Orange | [Inactive](#inactive)   |
| Red    | [Failed](#failed)       |
| Yellow | [Cancelled](#cancelled) |
| Gray   | [History](#history)     |

&#x20;Click a Report (Rectangle in the Table) to see the Report Status

<img src="https://info.daasity.com/hubfs/table.png" alt="Report Status" height="551" width="688">

## &#x20;Report Status Troubleshooting

### Active

An Active Report (Green) is a Report that has Successfully Updated. Processing Status = DONE

<img src="https://info.daasity.com/hubfs/active%20view.png" alt="Active View" height="474" width="688">

&#x20;

***

### Inactive

An Inactive (Orange) Report has been Deactivated.

<img src="https://info.daasity.com/hubfs/deactive%20view.png" alt="Deactive View" height="157" width="688">

Activate the Report by Clicking the Green Activate Button in the Top-Left Corner of the Screen

<img src="https://info.daasity.com/hubfs/Screen%20Shot%202022-11-10%20at%2012.44.08%20PM.png" alt="Activate a Report" height="372" width="422">

***

### Failed

A Failed Report (Red) is a Report that Failed to Process most likely due to an Amazon API error.

{% hint style="info" %}
**Please Email: <Support@daasity.com> to troubleshoot a Failed Report**
{% endhint %}

<img src="https://info.daasity.com/hubfs/Screen%20Shot%202022-11-10%20at%2012.55.10%20PM.png" alt="Processing Status = FATAL" height="585" width="688">

{% hint style="info" %}
NOTE: **If Processing Status = FATAL for multiple dates consecutively we recommend Deactivating the report and Contacting Amazon support.**
{% endhint %}

<img src="https://info.daasity.com/hubfs/error%20view%20-%20deactive-1.png" alt="Deactivate a Report that Fails Multiple Times" height="279" width="688">

***

&#x20;

### Cancelled

A Cancelled Report (Yellow) has been Cancelled by Amazon due to Zero Data.

{% hint style="info" %}
**NOTE:** **If a Report has been Cancelled multiple times in a row.  Deactivate the Report because Amazon has strict API limitations and attempting to run a Cancelled Report will bog down the system. Email <support@daasity.com> to investigate further**
{% endhint %}

***

### &#x20;History

A History(Grey) Report is a Report that is Still Loading Historical Data.&#x20;

<img src="https://info.daasity.com/hubfs/Screen%20Shot%202022-11-10%20at%201.09.48%20PM.png" alt="Historical Data Takes Time to Load" height="115" width="688">

{% hint style="info" %}
**NOTE: Amazon API Limitations cause Historical Data to take Several Days to complete.**
{% endhint %}

&#x20;


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