# Operations

## Overview

The Operations dashboard gives you detailed analysis of fulfillment and delivery metrics. Customer experience and “the last mile” is critical to how your customers feel about your brand and poor experiences will impact repurchase rates and lifetime value.  

In depth analysis of this dashboard can answer questions such as:

* Are your products reaching your customers in an acceptable time frame (usually 4 days or less)?
* Do you have a large number of unfulfilled orders sitting in your distribution center?
* Should you shift more shipments to a different shipping provider if they are delivering orders more quickly?

<div align="left" data-full-width="true"><figure><img src="/files/Yr61iwnxvynTFdKEiomP" alt=""><figcaption></figcaption></figure></div>

## Setup

The **Operations** dashboard will be available in your dashboard list by default.

## Important notes

* USPS, UPS, and FedEx provide delivery information to Shopify.  DHL and other providers do not.


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